Here are some guidelines for cleaning your water distiller. Due to the differences in water supplies, you will find that you may have to clean your distiller more often, or not as often. We recommend regular cleaning as it eliminates wear and tear on the water distiller thereby prolonging its life. Descaler is an acid called Sulfamic Acid. Some people prefer to use vinegar which is a milder acid to clean their distillers. Follow the same procedure.
Descale your distiller every 3 to 4 months and drain the boiling chamber every week.
1) Turn off the main power switch.
2) Remove the lid from the boiling chamber.
3) Add 2 to 3 tablespoons of descaler to the boiling chamber, agitate the solution for 5 to 10 seconds.
4) Let soak overnight.
5) Next day drain descaler from boiling chamber and rinse by pouring 4 litres or more of water into the boiling chamber and drain once again, until all the descaler residue has been removed.
6) If scale is still present try wiping the residue from the sides with a soft cloth. If still present repeat steps 3 and 4.
7) Turn on main power, water, and fan switches and ensure water is coming into the boiling chamber.
8) Replace lid on boiling chamber.
9) Distiller is now ready for operation.

Many water distillers come with an activated coconut charcoal filter. This is a post filter to give the water a more effervesant taste. This is in no way dangerous as only pure steam distilled water is running through the filter and no contaminants are present in distilled water to cause bacteria growth.
We recommend that you change the activated coconut charcoal every 1 to 3 months or approximately 100 gallons of distilled water made.
1) Empty old charcoal from stainless steel canister.
2) Rinse canister thoroughly.
3) Fill canister 2/3 full of new charcoal.
4) Rinse with boiling hot distilled water to rinse the dust from the charcoal. Do this several times until the water through the filter runs clear.
5) Replace filter on distiller.

Note: Our Precision Water Distillers Models PWS 8-5, 8-8, 12-12, 12-20, have the optional sealed cartridge carbon filter that only needs replacing once a year.  Rated for 1,250 gallons.  These filters are used in many other applications and can be purchased from many sources.  

As an Authorized Precision Water Distiller and Polar Bear Water Distiller Sales and Service Centers we are currently working on publishing pricing policies for the internet. Due to the widespread deviation from Manufacturer's Suggested Retail Pricing by un-authorized dealers in the marketplace, we may undergo a published pricing ban.  If you can not find the pricing you need, contact us!  We prefer to talk with you directly regarding pricing so that we know that all your questions about our product are properly answered. You can see all the specifications of all our water distillers on this website.

If you would like pricing and additional information on any of our water distillers just send us an email stating the specific distiller you would like pricing on. If you would be interested in receiving our standard information package about all the water distillers just send us your mailing address. If you would like to see a specific brochure immediately, we can fax it to you if send us your fax number. We will do our best to answer your request within the week. For immediate answers please feel free to phone us at 1-888-437-0311!

The warranty on the Polar Bear Water Distillers is 1 year complete and 10 years on the stainless steel components. The warranty on the Precision Water Distillers is 2 years complete, and 15 years pro-rated on stainless steel. The warranty on our reconditioned distillers is 6 months complete. The warranty is invalid if damage is caused by accident, Act of God, customer abuse, freight damages, unauthorized alteration or repair, vandalism, or misuse.  As an authorized sales and service centre for the main water distiller brands we are required to stock a full inventory of replacement parts and accessories.  All warranty issues are dealt with immediately through our store.

It is important to do your research when making an investment into any water purification system. There are many makes and models of water distillers on the market today. It is recommended to look for a water distiller with consumer certifications such as NSF, UL, CSA, and WQA. Ask your local representative if there is an independent lab test to verify the efficiency of the water distiller. Compare prices, features, warranties, maintenance costs, availability of parts and service, and expected life of the water distiller.

The most IMPORTANT thing to do is to make sure that the company you are dealing with is an authorized sales and service center for that water distiller. Only an authorized sales and service center can offer warranty work and proper parts for your distiller. Ask for the manufacturer's phone number as they can provide you with a list of the authorized centers for your region. Beware, a non-authorized company is not permitted to handle the water distiller, parts, warranty, etc, and if they ever close your warranty will not be honoured by the manufacturer. If you have questions about this or need any manufacturer's phone numbers, please let us know.

There are many water treatment systems available such as distillation, reverse osmosis, carbon filters, ultra violet lights, etc. Trouble is, most of these systems can be costly due to the amount of maintenance required to maintain efficient operation of the system.

Water Distillers provide the purest form of drinking water available. Distillation is the only process that removes more than 99% of contaminants, chemicals, impurities, and pollutants. Distillation produces steam which is the only way to kill and eliminate bacteria and viruses by leaving them behind in the boiling chamber. No other water treatment process is as effective or reliable. Distillation does not rely on physical barriers that can break down or fail. The operation of a water distiller is not affected by changes in the water supply such as low or varying pressures, temperatures, or PH levels. Water distillers produce very little waste water and are energy efficient. Water distillers consistently produce high quality pure water. They are extremely durable, trouble free appliances that require a minimum of service and maintenance for many years of efficient and effective operation.  If you have further questions about water purification or if you would like information sent in the mail, please contact us.

Shipping Costs will vary depending on the area in which you live, and upon the product ordered. We can quote the shipping rate to your area by request.

Once you have decided to make your purchase we will process your Visa, Master Card, or money order.  Our toll free phone number for orders is 1-888-437-0311. If you have access to a fax machine we can verify your order details immediately.

Each water distiller comes with a complete instruction manual. It will explain everything you need to know about the operation and care of your distiller. If you ever have any questions that are not answered by the instruction manual, we can always be reached by email or by phone. We are always happy to answer any of your questions.

We have a standard information package that we can send to you in the mail if you would like to send us your mailing address. We can answer specific questions by phone or by email. We can fax brochures upon request. We have many great informational brochures and can recommend books and magazine articles that you can read about distillation. Just let us know how we can help you with your research.

On average it will cost you about $0.25 for electricity per gallon of distilled water made (numbers are based on an 1100 Watt element and electrical cost of $0.075 per kWatt) . Proper cleaning and maintenance should be done on average three to four times per year and costs about $20.00 Canadian for the year's supply of charcoal and descaler.  Precision water distiller filters cost $25.00 once a year.

We have a 30 day money back guarantee, less a 20% restocking free, and less shipping charges both directions.  A return authorization number must be given for all returns so that all the shipping paperwork is handled correctly.